Difference Between BPO and Call Center | Why do you want to work in Call Center

BPO companies are known to perform back-office tasks of a business, taking care of operations, accounting, finance, human resource, infrastructure management, invoice factoring support, the underwriting process, and other similar tasks. 

Call Center handles customers and calls, be it inbound or outbound. The main duty of a call center is to keep the customers happy and satisfied, resolve their issues and queries, and inform them about new offers and discounts.

More to Know : https://www.quora.com/What-is-the-difference-between-a-call-centre-and-a-BPO-organisation/answer/Mani-Karthik-22

Call centers have transformed into an integral component of companies, streamlining their operations while cutting costs. Furthermore, the number of call centers are on a rise owing to their flexible approach and providing a talented group of professionals at an affordable cost.

More to know : https://www.quora.com/Why-do-you-want-to-work-in-call-center/answer/Mani-Karthik-22